The worst part of all of it is that your loan servicers don’t seem to want to help. In the beginning of January, the CFPB, Consumer Financial Protection Bureau, sued Navient, formerly Sallie Mae. Accusing them of not processing payments and possibly steering their student loans in default.

“It’s really important to engage with the loan … [because] for most people, something can be done to make the situation more affordable.” Said Persis Yu, director of the student loan project at the National Consumer Law Center.

We live in a world with $1.4 trillion in student loan debt. Nearly 20 percent of the 44 million sharing that debt are in default. The worst part of all of it is that your loan servicers don’t seem to want to help. In the beginning of January, the CFPB, Consumer Financial Protection Bureau, sued Navient, formerly Sallie Mae. The lawsuit alleges that the company did not do right by their loan borrowers by not processing payments correctly or steering borrowers to more expensive options than what they qualify for. These things can put your student loans in default.

“This is déjà vu all over again because with the mortgage crisis we saw that conflicting incentives with mortgage servicers lead to chaos and confusion,” said Rohit Chopra, a former assistant director at the CFPB in Washington. “Laws were passed to give borrowers on credit cards and mortgages… protections and we need to put the service back in student-loan servicing,” Chopra added.

Your student loans and having them properly cared for can be the difference between a happy, fulfilled life and a miserable one. Especially when you look at how senior citizens are being dealt with. So don’t be passive about your loans, stand up and take care of them. Borrowers have 270 days after missing the first payment before you have student loans in default. If you can’t handle it, contact Ameritech Financial, they can help you get your loans on track.