Catherine Chadwick
September 2018

Changes To The Field Of Student Loan Advocacy

Effective on the first of this month, Seth Frotman has resigned from his position as student loan ombudsman. Some people may not be aware of what that position entails, though, and therefore the impact might be lost on them. But either way, aftershocks will be felt for some time to come.

The student loans ombudsman position was created in 2010 by Congress as part of the efforts for the Dodd-Frank Wall Street Reform and Consumer Protection Act. Frotman worked with current and potential future loan borrowers, answering questions, and reviewing complaints about lenders, servicers, and debt collectors. Helping return a staggering 750 million dollars to borrowers harmed by predatory business practices, Frotman’s resignation marks the end of a short but welcomed era of his time assisting borrowers.

The major part of his resignation that’s sending shock waves, though, was his words in his resignation letter. Frotman’s resignation letter said, “it has become clear that consumers no longer have a strong, independent Consumer Bureau on their side.” The letter went on about why he specifically felt this way, in relation to things like the public student loan forgiveness program being potentially ended and a change of student loan forgiveness rules, amongst other things.

For borrowers keeping up with the changing landscape of handling student loans, this may or may not come as a surprise. But it might also come with some worry that the inevitable bad apples that every large entity has might be poisoning the bushel for everyone else. Handling student loans isn’t a short-term game, so it will take some time to see how everything lays out with this latest change to the field, but almost certainly it won’t be a small change.


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Catherine Chadwick

Catherine is a long time local of the North Bay Area and lives with her two cats and many reptiles. She graduated from the local junior college, with degrees in English, Natural Sciences, and Social & Behavioral Sciences. Her interests vary frequently, which lends themselves to her ever-evolving writing. Working at a couple of departments in Ameritech Financial, she has seen much of the processes that go on and aims to lend her knowledge to those around her. She is easily reached by direct message or email.

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